Pilates classes are 50 minutes in duration and start promptly at the allocated time. It is the clients responsibility to arrive in good time, late arrival may reduce the session time.
Class booking will only be accepted after membership registration and payment is received.
A minimum of 24 hours notice is requested for cancellation of a scheduled class. Failure to inform Studio Define of a cancellation within the time frame shall result in forfeiture of the class from any remaining classes in the package.
Class packages have an expiration date, any outstanding classes remaining in the package will expire on the date provided when the package is purchased.
Refunds / transfers / substitution is not permitted under the terms and conditions of the package purchase. Studio Define holds no obligation to grant refunds however the following situations may be considered by Studio Define management as extenuating and may on deduction of an administration fee offer a refund:
medical condition not known at the time of purchasing a Pilates class package.
relocation (circumstances considered reasonable by the Studio management)
Due to Studio Define operating procedures a particular instructor cannot be guaranteed.
Purchasers of Studio Define Pilates packages are required to disclose any medical (whether physical or mental) conditions known to the purchaser at the time of registration. It is the purchasers responsibility to ensure they are physically and mentally competent to take part in the Pilates class.
Studio Define accepts no responsibility for any injuries or losses that may occur within the Studio premises the purchaser waives any and all claims for damages of any nature against Studio Define.